Guest Services
Whether you need directions, shopping advice, gift cards*, strollers, walkers or wheelchairs, or you simply want to join our mall walking program, the Cloverdale Guest Services team is here to help! You can find us at the Guest Services kiosk (located near A&W) or call us.
Services
- Gift cards*
- Shopping advice
- General information
- Complimentary stroller, walker and wheelchair loans**
- Heartwalkers Program registration
- Lost and found
- Taxi coordination
- Auto assistance service
- Access to Mall Security
Amenities
- Complimentary WiFi
- Nursing room and Family washroom
- Highchairs available in the food court
- Expectant Mothers and Parents with Small Children parking, near entrance 2
- Courtesy phone lines to Taxi service, near entrances 2, 3 and 7
- Bell payphones, near entrances 2, 5 and 7
- Bike racks near entrances 1, 3, 5, 7, and The Experience Centre
- Complimentary Electric Vehicle Charging Station, located beside The Experience Centre (Note: A ChargePoint account is required.)
**Credit card required for equipment loans.
The Perfect Gift!
A Gift Card from Cloverdale is the ideal gift for anyone. The recipient of your gift can use their Cloverdale Gift Card at participating retailers.
Gift cards may be purchased at the Guest Services kiosk, located near A&W, during regular Centre hours. They are available in any denomination from $5 to $500.
For more information, please contact our Guest Services team.
Want to reward your employees? Please contact us. We’d be happy to help you win “Boss Of The Year”.
Not sure if you have enough for that Fab Find at Winners? You can check your card balance anytime, either online at www.getmybalance.com or by calling EML Payments by phone at 1.800.840.5604.
Oh no! Not to worry, you can replace your lost gift card by going to the Guest Services kiosk. Simply bring in your original gift card purchase receipt, a retailer receipt where you paid using your gift card, or the gift card number itself (if you can remember it!) and we will replace your gift card. The fee for replacing your lost or stolen card is $5.
Cloverdale gift cards are not redeemable for cash, not useable to obtain credit, to pay on a credit account, for “card not present” or preauthorized transactions or for tips. They are also non-refundable.
In the case of returning retailer purchases, refunds are subject to the individual retailer’s return policy. Have more questions? Visit www.getmybalance.com for full usage terms and conditions.
- Check your balance
- Notify the sales associate at the counter that you will be using a Cloverdale gift card before they ring in your purchase
- Once you’ve made a purchase, your store receipt will indicate the balance you have left on your gift card
- Remember, you can always check your balance online, by phone or by visiting Guest Services
- Cash
- Interac
- Visa or Mastercard
Card is issued by Peoples Trust Company. Funds are not insured by the Canada Deposit insurance Corporate (CDIC).